top of page

Our Customer Service Policy and
Terms & Conditions

(Facial Treatments, Packages, Products)

01 Consent

You hereby authorise us and our staff members to perform the services and/or treatments listed in the form, on you.

Upon signing of the package(s) and/ or service(s) and/ or treatment(s), it shall be deemed that the customer has acknowledged the specific service(s), treatment(s) and/ or the number of sessions within the package(s) that was agreed upon by both parties. It also shall be deemed that the customer has read, understood, and accepted these Terms and Conditions.

02 Policy

a. Validity

All services sold in packages shall have a validity period of the following:

Packages with 6+1 Sessions:
Valid for 6 Months from the date of purchase.
Packages with 12+3 Sessions:
Valid for 12 Months from the date of purchase.
Packages with more than 15 Sessions:

Valid for 24 Months from the date of purchase.
All Gift Cards:

Validity of 3 Months from the date of purchase.

There shall be strictly no extension on the expiry date and any unutilised purchase after the expiry date shall be forfeited.

b. Cancellation of appointment

You shall inform us at least 24 hours in advance of your appointment should you wish to cancel or rearrange your appointment. Otherwise, if your appointment is a session within a package which you had bought, the session shall be forfeited.


c. Refunds or Exchange

       c.1. Facial Packages

All packages sold are strictly not shareable, transferable or exchangeable. 

However, if you wish to cancel a package OR individual treatment sessions within 7 days, (a) the package/treatment has to be unused, (b) you will need to notify us and we shall refund you 100% of the unused package value. 

(ie. If a package of 7 sessions was purchased, and only 1 session had been used, it is deemed used & non-refundable.)

       c.2. Products

To return or exchange item, (a) purchase has to be within 7 days, (b) with original receipt, and (c) in its unopened packaging.

d. Privacy matters

We assure confidentiality of our customer data. We will make all reasonable efforts to ensure that customer’s personal information will be kept in a safe and secure manner and that no unauthorized access to the information will be allowed.

04 Potential Risks & Pre-Existing Medical Conditions

You hereby agree that the services and/or treatments have been explained to you in sufficient detail and you have been informed of the potential risks involved in receiving any cosmetic / beauty treatments and the use of the relevant aesthetic products and chemicals, such risks including but not limited to possible skin infections, eye infections, allergic reactions, chemical reactions or other adverse reactions that may cause illness, injury, or discomfort. You hereby agree that you have had the opportunity to seek any clarification and ask questions and these have been adequately addressed by us.

You agree that the information furnished in the medical history section of the form is accurate and you have disclosed to us any pre-existing medical conditions and/or illness that may be adversely affected by our services and/or treatments.

Please note that depending on what you have declared, we reserve the right to decline providing the services and/or treatment to you at our sole discretion, for your and our safety. Customers with any existing medical conditions are advised to consult their doctors before seeking or receiving any treatments or services from us.

You shall immediately alert us of any change to your medication and/or medical condition and/or health status before any services and/or treatments are performed by you, as well as any and all responses perceived to be a result of any of our services and/or treatments as soon as you become aware of them.

05 No Guarantee

Results for each service and/or treatment vary from person to person due to differences in diet, lifestyle and skincare routine etc, and we do not make any guarantees on results. We hereby disclaim any representations and/or warranties as to the results, success rates, or effective periods of our services and/or treatments.

06 Disclaimers, Waiver, Indemnity

We do not offer or imply that any of our treatments is to be a substitute for professional medical advice, treatment or diagnosis. To the fullest extent permissible under law, you agree not to hold us responsible in any way for, and agree to waive any right of action that may arise from, any loss or damage including but not limited to personal injury or property damage caused or suffered as a result of our performance of the services and/or treatments on you.

You shall indemnify and hold us harmless against any legal action, demands, proceedings, and/or claim and any expenses, loss, damage, liability, penalty and fine (including but not limited to legal costs) brought against us by a third party (including but not limited to an individual or any competent authority), caused by your act, omission, default (including but not limited to false declarations on our forms and failure to follow our instructions), and other liability arising out of or in connection with our services and/or treatments.

  • Whatsapp
  • Instagram
  • Facebook
  • LinkedIn
bottom of page