Terms & Conditions (Facial Packages)
You hereby authorise us and our staff members to perform the services and/or treatments listed in the form, on you.
Upon signing of the package(s) and/ or service(s) and/ or treatment(s), it shall be deemed that the customer has acknowledged the specific service(s), treatment(s) and/ or the number of sessions within the package(s) that was agreed upon by both parties. It also shall be deemed that the customer has read, understood, and accepted these Terms and Conditions.
All services sold in packages shall have a validity period of the following:
Packages with 6+1 Sessions:
Valid for 6 Months from the date of purchase.
Packages with 12+3 Sessions:
Valid for 12 Months from the date of purchase.
Packages with more than 24 Sessions:
Valid for 24 Months from the date of purchase.
All Gift Cards:
Validity of 3 Months from the date of purchase.
There shall be strictly no extension on the expiry date and any unutilised purchase after the expiry date shall be forfeited.
b. Cancellation of appointment
You shall inform us at least 24 hours in advance of your appointment should you wish to cancel or rearrange your appointment. Otherwise, if your appointment is a session within a package which you had bought, the session shall be forfeited.
There shall be no refund of services, treatments, and products sold.
However, if you wish to cancel a package within 24 hours of purchase, you will need to notify us in writing to firstname.lastname@example.org within 24 hours of purchase and we shall refund you 100% of the unused package value.
From the date of purchase; 7 days after the time of purchase, all packages sold are strictly not refundable, shareable, transferable or exchangeable.
d. Privacy matters
We assure confidentiality of our customer data. We will make all reasonable efforts to ensure that customer’s personal information will be kept in a safe and secure manner and that no unauthorized access to the information will be allowed.
03 During Appointment
a. Late Arrivals
Customers are advised to make prior reservations for all services and arrive 15 minutes before their scheduled appointment to enjoy the full duration of service.
Do note that late arrival to your appointment may result in the treatment time being reduced or cancelled if the treatment cannot be carried out within the time. There will be no amendments to the package cost.
b. Mutual Respect
Customers are advised to respect the beautician providing the professional treatment. Rude or indecent behavior will not be entertained and the treatment will be stopped immediately if warning is ignored and there will be no refund or compensation given. Any illicit requests or behaviour will be reported to the appropriate authorities. Additional services that are not attached to a treatment/ service/ package cannot be requested by the customer as a “special” service. Any add-ons will be charged at the end of the treatment.
If you have experienced any bad services associated with us, please write to us at email@example.com within 7 days from the date of service and we will investigate the issue with a full reply to you.
04 Potential Risks & Pre-Existing Medical Conditions
You hereby agree that the services and/or treatments have been explained to you in sufficient detail and you have been informed of the potential risks involved in receiving any cosmetic / beauty treatments and the use of the relevant aesthetic products and chemicals, such risks including but not limited to possible skin infections, eye infections, allergic reactions, chemical reactions or other adverse reactions that may cause illness, injury, or discomfort. You hereby agree that you have had the opportunity to seek any clarification and ask questions and these have been adequately addressed by us.
You agree that the information furnished in the medical history section of the form is accurate and you have disclosed to us any pre-existing medical conditions and/or illness that may be adversely affected by our services and/or treatments.
Please note that depending on what you have declared, we reserve the right to decline providing the services and/or treatment to you at our sole discretion, for your and our safety. Customers with any existing medical conditions are advised to consult their doctors before seeking or receiving any treatments or services from us.
You shall immediately alert us of any change to your medication and/or medical condition and/or health status before any services and/or treatments are performed by you, as well as any and all responses perceived to be a result of any of our services and/or treatments as soon as you become aware of them.
05 No Guarantee
Results for each service and/or treatment vary from person to person due to differences in diet, lifestyle and skincare routine etc, and we do not make any guarantees on results. We hereby disclaim any representations and/or warranties as to the results, success rates, or effective periods of our services and/or treatments.
06 Disclaimers, Waiver, Indemnity
We do not offer or imply that any of our treatments is to be a substitute for professional medical advice, treatment or diagnosis. To the fullest extent permissible under law, you agree not to hold us responsible in any way for, and agree to waive any right of action that may arise from, any loss or damage including but not limited to personal injury or property damage caused or suffered as a result of our performance of the services and/or treatments on you.
You shall indemnify and hold us harmless against any legal action, demands, proceedings, and/or claim and any expenses, loss, damage, liability, penalty and fine (including but not limited to legal costs) brought against us by a third party (including but not limited to an individual or any competent authority), caused by your act, omission, default (including but not limited to false declarations on our forms and failure to follow our instructions), and other liability arising out of or in connection with our services and/or treatments.