FAQ

Do I need to take this test again?

No - your DNA results do not change.
Instead use this report to allow you to determine the best course of action to combat any
unfavourable genetic outcomes.

How dependable are the results?

If we talk about dependability as the scientific accuracy of the process, it’s as predictable as can be, currently 99.96%. There is that small margin for error however we have technical measures in place to ensure very high accuracy.

Your genes play a big role on skin outcomes, it’s also important to realize that genes are not the only determinate, one’s lifestyle and diet can also play a role too. For example, based on a client’s test results if they are more prone to wrinkling it does not necessarily mean that they will definitely come across this problem in later years - if they are also careful with their lifestyle choices.

I scored low risk but I have all the visible signs?

We identify genetic factors only - what you do on the outside also impacts your skin. For example you may be genetically low risk in Collagen Breakdown, but how is your lifestyle? do you run or jog or cycle? These types of motions can cause gravity to strike faster.

Low risk in Skin Sensitivity? External factors to consider—are you using active skincare products that can strip the skin? Are you over exfoliating the skin? These are the types of things to consider if you score Low but have all the symptoms.

I am high risks but I have no signs?

Genetically your results are accurate. SkinDNA can help to identify risk factors at a DNA level. What you do on the outside matters too. For example high risk in Wrinkling / Glycation and no visible signs?

Things to consider - do you have a low sugar diet? Have you been a regular skincare user? What sort of interventions have you experienced. These are the types of things to consider if you score Low but have all the symptoms.

Shipping

How soon will I receive my DNA SKIN TEST KIT?

Once order is placed, we will process the order and you will receive your DNA SKIN TEST KIT within the next 2 to 3 days. 

How do I post my DNA sample to you?

 Once you are done, drop us a WhatsApp/SMS and we will arrange a pick-up date with you.

When will I receive my DNA results?

Your DNA results will be available (approx. 2 weeks). Once available, our beauty consultant will drop you an email or a call to schedule an appointment.

I haven’t received my order, who should I contact?

Drop us an email at hello@anake.com.sg and we will help you out!